Guide
General guidance
From baggage regulations to pre-travel arrangements and airport procedures, stay informed to ensure a smooth journey.
Baggage
Packing and Shipping Guidelines
Make sure that the size of your:
- shipped bag does not exceed 65x75x100 cm.
- hand bag does not exceed 25x45x56 cm.
Prohibited items
Be sure to know the instructions regarding the prohibited items to carry in your:
• all baggage - examples:
Liquid Oxygen Devices
Hover-boards
Flammable Liquids
Matches & Lighters
Oxiziders or Organic Peroxides
Security Type Cash Boxes / Bags / Attaché Cases
Toxic or Infectious Substances
Compressed Gases
Corrosives
Electro Shock & Disabling Devices
Explosives
Firearms & Replicas
Magnetized Materials
Radioactive Materials
• cabin baggage - examples:
Firearms & Replicas
Explosives
Ice Skates
Baseball Bats
Ammunition
Meat Cleavers
Knifes
Army Knives
Blades
Compressed Gases
Corrosives
Nail Accessories
Radioactive Materials
Scissors
Tool
Toxic Liquids
Loose or spare batteries of all kinds including articles which have the primary purpose as a power source, e.g. power banks.
Before travelling
Travel Documentation and Preparation
Make sure you have a valid ticket to your destination and a valid visa if applicable. Read more about Visa- For Saudi Passports: to travel to an Arab country, the citizen's passport must be valid for a minimum period of 3 months.
- For travel to other countries: the validity period must exceed 6 months.
Important information about documents
Kindly make sure that you allow enough time to acquire the necessary visa and documents. The time required differs for each country, and it may also depend on the citizenship you hold.
Some countries require an entry and exit visa or a transit visa. Therefore, you must review all traveling requirements associated with the country traveling to beforehand.
Do not forget to carry any necessary medical documents to explain any health conditions as required.
Make sure you bring your National Identity Card when traveling on domestic flights within the kingdom.
Inform your embassy immediately if you lose your passport or experience any problem related to travel.
Airport Procedures and Regulations
Find your terminal:
Airport check-in
Passengers must arrive at the airport at least 3 hours before departure time if they have excess luggage.
See the Departures GuidanceIf you lose an item at the airport, please:
Proceed to the Lost & Found office
Fill the dedicated form
Contact the Ask Me Team
Please check with your airline to know when to issue your boarding pass.
Find your airlineCheck-in counters are available a maximum of 4 hours before departure.
During travel
Seat Selection
You may select your seat on the airplane depending on availability.
Check-ln Procedures
Present the counter staff with your passport, personal travel documents, and let them know the number of carry-on and check-in items. Then make sure that your boarding pass is ready for the e-gates and present your passport at the immigration area.
After travelling procedures
Departure Procedures
You must proceed directly to the departures area once your check-in procedures are completed to ensure you board on time.
See moreYou must follow the flight information displayed on screen if the gate number and time on your boarding pass are different.
When boarding is announced, you must be present at your assigned boarding gate.
Security and Document Check
The airline staff available at the boarding gates will check that the name printed on your traveling documents matches the name printed on your ticket and boarding pass.
Passing through the metal detector is considered safe and does not pose any health risk to a pregnant woman or her unborn child.
Special Considerations
Please note that you must complete your exit card if you are non-Saudi in order to present it to the passport authorities.
Some small pets can be carried in the cabin according with the airline's policy. Please contact the airlines for more details.
Contact your airlineUpon arrival
Baggage Collection
After immigration, head directly to the luggage pickup area, and make sure your luggage ticket matches the tag on your luggage.
Make sure you have received the correct luggage by matching the ticket number and not by identifying them by shape and color alone.
Keep your traveling ticket and your luggage ticket numbers until you have collected all your baggage.
In case you have a wheelchair among your luggage, you should collect it from the Baggage Services Office and not from the carousel.
If there is a delay in the arrival of your luggage, kindly contact the assigned luggage service staff member who will assist you with the necessary arrangements to ensure your comfort and the speedy arrival of your luggage.
ContactConnecting Flights and Final Arrangements
If you have a connecting flight, you must proceed to the connecting flight counter to finalize your traveling arrangements.
Read morePlease make sure you confirm your return flight reservations.
Lost / mishandled luggage
Initial Reporting and Contact
In case baggage is lost or mishandled, the passenger must contact the baggage service offices at the baggage claim areas at the airport, and provide his/her name, phone number, and email or by filling out Lost and Found dedicated form.
Report missing luggageProvide the luggage services staff member with all information as required:
- your full name
- any other names marked on the luggage
- permanent and temporary address
- phone number
- the correct color and shape of the baggage based on the luggage identification card available at the luggage services sections
- the luggage brand name (such as: Samsonite, Delsey, American Tourister, etc.).
Follow-up and Tracking
Make sure you obtain a tracking number, as well as the phone numbers of the luggage services department at the airport, and the necessary documents required for following up on enquiries.
Delayed / cancelled flight
Delayed Flight Procedures
In case of delay for any flights, you have the right to be provided with refreshments for the first hour of the delay.
In the event
- the delay exceeds three hours, then an appropriate meal should be provided by the airline
- the delay time exceeds six hours, then hotel accommodation should be provided, in addition to transportation to and from the airport
For any questions or inquiries, please contact your airline.
Cancelled Flight Procedures
In the event that the carrier:
- notifies the passenger of the flight cancelation 7 days or more before the specified date of the flight, the carrier shall return the full ticket price to the passenger
- notifies the passenger of the flight cancellation less than 7 days before the specified date of the flight, the carrier must let the passenger choose between an alternate flight or returning the full ticket price of the flight or for the remaining part of it. The carrier shall provide the necessary care in case the passenger accepts the waiting time for the alternative flight
Compensation and Escalation
The air carrier shall refund the value of tickets or pay compensation by cash payment, bank transfer, bank check or voucher in accordance with the customer's request within and no later than ten (10) business days from the date on which the air carrier made acknowledgment of the customer's rights.
In case the air carrier does not respond to a complaint within a maximum period of 15 days, or if a passenger has an objection to the air carrier's response, you can submit it and escalate it to GACA Customer Care Center on 1929 or Customer Care portal
Go to the website
Customers Protection Regulations
COVID-19
Regulatory Evidence and Exclusions for the Coronavirus (COVID-19) Pandemic
Read more at gaca.gov.sa
Buying tickets via electronic channels.
Arriving two hours before the flight departure time.
Passing the examination process through thermal cameras before entering the terminal.
Wearing a cloth mask while entering the airport, "it is forbidden to travel while not wearing a mask."
Sanitizing your hand when entering the hall.
Maintaining a safe distance between passengers.
Avoid overcrowding in boarding and inside buses.
Wearing masks for the duration of the trip.
Commitment to medical disclosure during the reservation and notification stage in case of any symptoms.
No passenger would be allowed in the plane if he was showing symptoms of coronavirus before the flight.Haven't found the answer to your question?
The "Ask me" team in the terminal is pleased to provide assistance and serve you 24/7, through:
Frequently asked questions
- A parking guidance system helps drivers find available parking spaces easily, ensuring a more convenient experience (All Parking).
- Self-checkout machines are available at exit gates for a seamless and hassle-free parking payment process.
- A battery charging service is available in case of a vehicle breakdown.
- 24/7 customer service is available at the Parking Management Office in both Domestic and International Terminals.
- Accessible parking spaces are located near entry and exit gates for convenience.
